1. Overview

At chrisreck.com (“we”, “our”, “us”), we strive to provide high-quality products and services. We want you to be fully satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

2. Refunds

Eligibility for Refunds:

Non-Refundable Items:

3. How to Request a Refund

Process:

  1. Contact Us: To initiate a refund, please contact our customer service at [contact information] with your order number and details about the product or service.
  2. Return Approval: We will review your request and notify you of the approval or rejection of your refund.
  3. Return the Item: If your refund is approved, you will be provided with instructions on where to send the return. You must use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, please follow these steps:

6. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [contact information] and send your item to [return address].

7. Shipping of Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

[email protected]